The Customer Service Center is one of the most important departments of Tongke. It’s main responsibility is to provide customers with complaint service, business consulting, technical support and other services, improve customer service quality, transfer customer’s requirements, and coordinate relevant departments timely.

There are after-sales service department and technical service department under the customer service center. The after-sales service department mainly accepts the customer's comprehensive business consultation, and the technical service department mainly provides customers with technical support and solutions . In order to ensure that every customer can get satisfactory service in Tongke, we emphasize the pertinence and effectiveness of customer service, and implement the acceptance responsibility system. If you have any questions or needs about our products, or have any comments or suggestions about our services, please feel free to contact us.

Promise

1. Ensure that the products meet the corresponding datasheet.

2. The products for the key projects are guaranteed to be in accordance with the contract.

3. When receiving the user's complaints about product, Tongke will try to solve.

4. The technical training will be provided if needed. And we visit the key users and keep quality tracking.

5. Free samples are available.